Genesys CTI User Forum > Genesys-related Development

[SOLVED] Can't attach ReasonCode to AttributeExtensions on AgentNotReady Event

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mduran22:
The AttributeExtensions are used for hardware reason codes based on the swtich will only accept integers only. If you are sending a string in this attribute it won't attach. If you want to send a software reason code as a string you should sent it under AttributeReason. You can test this by putting a integer (i.e. 1) in your test. What you should see, even if you are sending a string, is that the response will comeback with an integer.

luchosrock:
mduran22 How can I send a hardware reason code through the Platform SDK? What key-value pair should I use?
Let me show you what I receive in response to the RequestAgentNotReady:

[code]

{'EventAgentNotReady' ('76')
message attributes:
AttributeThisDN [str] = "55555"
AttributeReasons [bstr] = KVList:
'Backoffice' [str] = "backoffice"
CallHistory    = ComplexClass(CallHistoryInfo):
LastParty      = ComplexClass(LastRemoteParty):
FirstParty      = ComplexClass(FirstRemoteParty):
AttributeExtensions [bstr] = KVList:
'AgentSessionID' [str] = "XXXXXXXXXXXXXXXXXXX"
AttributeEventSequenceNumber [long] = 1534419427
AttributeAgentID [str] = "112008"
AttributeReferenceID [int] = 6
Time            = ComplexClass(TimeStamp):
AttributeTimeinuSecs [int] = 165000
AttributeTimeinSecs [int] = 1452177312
AttributeCustomerID [str] = "Resources"
AttributeAgentWorkMode [int] = 0 [Unknown]
}
[/code]

mduran22:
Change the key to "ReasonCode". With software reason codes you can have any string you would like so "backoffice" would be fine.

luchosrock:
Yeah but how do I set that ReasonCode at the switch level that you mentioned before?

mduran22:
If you are trying to change the actual switch aux code in most cases you will need to get this from the whoever administers and sets the not ready reason codes on the switch. You will have to then use this integer in the attributeextensions section with the KVP ReasonCode:[int] that matches the value of the switch code you want to change to. For example on Avaya you could have not ready reason codes 1-9 where 1 is lunch as administered on the Avaya switch. You would then send a requestagentnotready request with the KVP "ReasonCode:1" under attributeextensions to set the agent to Lunch on Avaya.

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