Genesys CTI User Forum > Genesys-related Development

Getting real interaction ID on WDE

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Gabi:
I am trying to get the Interaction ID out of an IInteraction. I'm looking for something like [b]0000QaB2N2BX0K17[/b], but when I check the InteractionId attribute, I get [b]Id000[/b] instead.

When I check the string representation of the interaction (ToString), I get something like this:

[InteractionFacebookDMSession: Id000/0000QaB2N2BX0K17]

So the ID I'm looking for is an attribute of the interaction. How can I obtain it?

Thanks in advance.

PeteHoyle:
Try using

String Id = interaction.EntrepriseInteractionCurrent.Id;

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