Genesys CTI User Forum > Genesys-related Development

Update callresult on outbound campaign using PSDK

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cavagnaro:
Yes
Check OCS guide for more details

luchosrock:
Thanks Cav, I checked OCS guides, from which I now have this doubt:

Are OutboundDesktop requests made through TServer?

cavagnaro:
Well, you send the request via monitored DN as a user event and then OCS receives it.

luchosrock:
Thanks! I will try that way  ;D

luchosrock:
Unfortunately, I couldn't find a way to make the appropiate request :(

I think I'm missing something important here, as I can't tell for sure trough which object/namespace I should make the request for update (I checked for TServer.Requests namespace and couldn't understand how to do it). There are threads related here, but pointing to a broken link.

Cavagnaro: I read about the Monitored DN, but I couldn't understand how the request is made (under what namespace).

Any help will be appreciated :/

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