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Is there a way to get the transcript from a chat interaction?

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cavagnaro:
Well...search option is there. However, you may wanna try to use UCS SDK. Another option without SDK is do a direct query to UCS DB.


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Gabi:
[quote author=cavagnaro link=topic=9556.msg43145#msg43145 date=1461681007]
Well...search option is there. However, you may wanna try to use UCS SDK. Another option without SDK is do a direct query to UCS DB.


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[/quote]Yes, the problem with that is that the transcript is only written into the UCS database once the chat is marked done.

cavagnaro:
That is why I see no logic into doing it into WDE... Would be so much easier and logic to do it on the strategy itself after the target block

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Gabi:
I have no control whatsoever over the strategy. I am writing a WDE extension. Other people make the strategies and they decide what to do with them. And I need the transcript at a specific point in the execution of my extension, so I'm afraid what you are suggesting makes no sense.

But don't worry, I've found a way around it by storing the information from each EventSessionInfo and then reading it when I need it.

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