Genesys CTI User Forum > Genesys-related Development

How Chain of command working...

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abudwill:
In IWS/WDE - chain of commands is just various commands (code) that are linked together to run one after the other in order.  If one command fails, the subsequent commands in the chain are not executed.

Genesys support site has them documented pretty well.

Take for example whatever chain executes when an interaction closes.  There are commands that execute like, "IsPossibleToCloseInteraction", a reason this might fail is if something like a required disposition is not selected.

You can insert your own commands at any position in a command chain.

On occasion some chains are not documented.  Turn IWS/WDE logging to full, perform the action in WDE and then examine IWS logs to see what chain / commands are executed.

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