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required code for retrieving a particular agent access group using SDK.
Naveen Kancharla:
I am working on web application using .net sdk want to check agents access group, need a brief idea how to retrieve.kindly suggest.
PeteHoyle:
Use the COM Application Block, there are lots of examples on how to set that up.
Then you can use the query
[code]CfgAccessGroupQuery query = new CfgAccessGroupQuery();
query.Name = "Administrators";
query.TenantDbid = 1;
ICollection<CfgAccessGroup> accessGroups = confService.RetrieveMultipleObjects<CfgAccessGroup>(query);
foreach (CfgAccessGroup accessGroup in accessGroups)
{
log.Debug(accessGroup);
}[/code]
Or is you want to find out the AccessGroups a person belongs to you can use this query:
[code] CfgAccessGroupQuery query = new CfgAccessGroupQuery();
query.PersonDbid = 748;
query.TenantDbid = 1;
ICollection<CfgAccessGroup> accessGroups = confService.RetrieveMultipleObjects<CfgAccessGroup>(query);
foreach (CfgAccessGroup accessGroup in accessGroups)
{
log.Debug(accessGroup);
}[/code]
Sudherson Nadar:
I am also having the same issue!!!
not solved yet.
Required code for retrieving a particular agent access group using SDK.
Kubig:
And what is the exactly problem? If you take a look at post from Peter Hoyle, there you can find the code how to retrieve the agent's access group/s.
Naveen Kancharla:
thanx PeteHoyle it help me alot, but i need little more help.
While execute the code it shows list of all user having access to mentioned access group.if suppose i want a particular user from the list what will be the code for it.
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