Genesys CTI User Forum > Genesys-related Development

WDE Customization - Outbound Email

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aroyappan:
Hi,

Is it possible to change the default font and text size for all outbound email?
Also I want to change the "To" address on all reply email.
Should I replace the entire view to make these changes?

Thank you,
Royappan

cavagnaro:
Fonts are done by IWS/GAD options
Changing the To field...can be done on the strategy

aroyappan:
[b]Fonts are done by IWS/GAD options[/b]
I checked the workspace options, but I dont see it in there.

[b]Changing the To field...can be done on the strategy
[/b]
When I hit reply button from the email interaction window, does it hit the strategy at that point?

cavagnaro:
When you hit Reply the interaction goes to your Outbound Queue and then a strategy...

About fonts..well can't find neither for IWS/WDE...GAD is there. Weird...maybe ask Genesys directly

cavagnaro:
Two possible answers:

- E-Mail: WDE Rich Text Editor presents in 'font' drop down list the fonts available at a system level in user workstation.
Basically the font must be recognized (this means 'install' the font) at Windows system level

Possible options hidden??

email.last-font-size=11
email.last-font-family=Calibri

Test

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