Genesys CTI User Forum > Genesys-related Development

retrieve interaction histroy of particular user from ucs using SDK.

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Naveen Kancharla:
As per requirement i need to retrieve interaction history of particular user from ucs using SDK but without the use of sqlconnection???

Kubig:
And what is not clear for you on this requirement? PSDK offer methods for these purposes.

Naveen Kancharla:
thanks!! for quick rply. I'm new to genesys environment can u let me know the step to implement.

Kubig:
Use the RequestSearch method which allow you to set query to the UCS database, where you can find all Genesys interactions by default. The RequestSearch accept the Lucene query as the parameter - so , there you can set the ownerID as the filter's parameter for example.

Naveen Kancharla:
I'm using webApi developer guide 8.1, for retrieving Interaction from ucs. Under that "SimpleSamplesConstants" method is thier so where i have import it from???

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