Genesys CTI User Forum > Genesys-related Development

CompleteTransferCommand

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jaf:
Hello,

Is it possible to catch an event when  CompleteTransferCommand  occurs ?

i catch all event i want in

IInteractionManager _interactionManager.InteractionEvent += InteractionManager_InteractionEvent;

but i don't know when a CompleteTransferCommand  occurs.
could you help me ?

PeteHoyle:
Do you mean for the person who is transferring the call or the person who is receiving the transfer?

So if Agent A is transferring the call to Agent B which Agent is it you want to get the event at?

jaf:
hello
Thanks for you reply.

Agent A receive a call
Agent A  initiate transfert to Agent B  for transfering this call.
Agen B reply and then the Agent A confirm the transfert.
So I want to catch  this event in agent A .

f.

PeteHoyle:
Agent A would get an EventReleased when completing the transfer.

jaf:
Yes you are right but how i know the difference between eventrelease from transfert and hangup ?
f.

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