Genesys CTI User Forum > Genesys-related Development

WDE Extension for stop dial

(1/1)

jvallejos:
Hello,

Is it possible to catch an event before dial occurs ?

i need stop dial , when agent make a new call, before dial event ocurrs i need show a validation wpf form, if this validation is true, dial is possible but if is false dial dont happen.

my problem is  i cant stop dial, i dont know what command i need for this

PeteHoyle:
The command chain you need is 'MediaVoiceMakeCall'.

https://docs.genesys.com/Documentation/IW/latest/Developer/PlaceandMedia

You need to insert your own command into the start of this command chain.

In your command if you return true then you will stop dialing, if you return false dialing will continue.

jvallejos:
[quote author=PeteHoyle link=topic=9915.msg45001#msg45001 date=1477299598]
The command chain you need is 'MediaVoiceMakeCall'.

https://docs.genesys.com/Documentation/IW/latest/Developer/PlaceandMedia

You need to insert your own command into the start of this command chain.

In your command if you return true then you will stop dialing, if you return false dialing will continue.
[/quote]

Thanks PeteHoyle , this work for me

Navigation

[0] Message Index