Genesys CTI User Forum > Genesys-related Development

Search Interaction in iWD

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water235:
is it possible to search interaction based on a custom KVP(or attached data ) in IWD.
Thanks!

cavagnaro:
Add it as a custom attribute and map to a IXN table column. Then modifiy the Templates to add this field.

water235:
Hello,
Thanks for the reply, I m kind of really new, can you please elaborate a bit or provide any documentation for this.

Dimitry:
The IXN DB comes with predefined columns. If you cannot fit in the work item attribute to the existing columns you can define a custom attribute and add it as a separate column . You can store the custom KVP to the custom column . With that you can initiate a search.

cavagnaro:
Documentation is as always on support.genesyslab.com
Then on eServices you search for Make custom Attributes searchable

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