Genesys CTI User Forum

<Transfer> tag worked very well yesterday. When I execute today thru Webapplication , it is throwing the following  error in PopGateway.

If I remove <Transfer> and continue with other tags I do not see this.

Does any one have any idea ? Is there any settings perhaps missing.  We are using GVP7.5 and transfertype is set "TRANSFER THRU CTI"

Please share. Thanks.

Note: I edited the app URL while pasting here.


] 153C PageTransitionMgr.cpp:200 C=3:L=1:U=150 Error fetching Page: http://localhost:9080/mpApp/
[2008/05/22 21:18:46.684] 153C XMLData.cpp:2552 C=12:L=1:U=321:D=E_12_234 Trap Sent:The ErrorString is :XMLPAGE_NOTFOUND : File was not found  ErrorURL: http://localhost:9080/myApp/: CCThread:Inbound PortNumber:2


[2008/05/22 21:18:46.716] 153C XMLData.cpp:2552 C=12:L=1:U=321:D=E_12_234 Trap Sent:The ErrorString is :CALL_TRANSFERRED : REASON: IVR Failure and OTHER exception not defined. Error number = 3334. ANI=$ani$ DID=XX702 TollFreeNum=8888 Reseller=GVPOwner Customer=Admin Application=yyy SessionID={730EE931-AAA7-4C0E-A7B0-1CFA215B7F0E} LastError=XMLPAGE_NOTFOUND LastErrorString=File was not found  ErrorURL: http://localhost:9080/myapp/: CCThread:Inbound PortNumber:2

Thank you Vic. Yes it can wait.

I do agree with Vic that requested web page isn't accessible so PopGateway generates an error. Please check that your web application is running and referred page is accessible.

René

Thanks to all of you. My web is up and running fine. It has absly no issues.


[2008/05/23 16:51:56.596] 1C54 XMLData.cpp:2552 C=12:L=1:U=321:D=E_12_234 Trap Sent:The ErrorString is :CALL_TRANSFERRED : REASON: IVR Failure and OTHER exception not defined. Error number = 3334. ANI=$ani$ DID=XXXX TollFreeNum=8888 Reseller=GVPOwner Customer=Admin Application=ivr SessionID={EF1B4CB9-B7B4-494E-9488-46006404F8EA} LastError=XMLPAGE_NOTFOUND LastErrorString=File was not found  ErrorURL: http://localhost:8080/myApp/: CCThread:Inbound PortNumber:2


2008/05/23 16:52:08.517] 16C8 OneStepXfer.cpp:164 C=14:L=1:U=1413 Session ID[{EF1B4CB9-B7B4-494E-9488-46006404F8EA}] : Timeout waiting for Established Event from I-Server. Sending Xfer message anyway.
[2008/05/23 16:52:08.580] 1A98 CallError.cpp:153 C=14:L=1:U=1416 Session ID[{EF1B4CB9-B7B4-494E-9488-46006404F8EA}] : CALLERROR: Failed req = Unknown  ErrorCode=INVALID_REQ
[2008/05/23 16:52:08.580] 1A98 CallError.cpp:211 C=14:L=1:U=1402 CallError : Call does not exist. Sessionid = {EF1B4CB9-B7B4-494E-9488-46006404F8EA}
[2008/05/23 17:11:54.010] 166C UDataResp.cpp:263 C=14:L=1:U=1406 UDataResp returned failure with result = 'NoMatch'. sessionid={DE9063B0-EDF8-4167-A919-1456616DEB10}
[2008/05/23 17:12:01.588] 1C38 OneStepXfer.cpp:156 C=14:L=2:U=1413 Session ID[{DE9063B0-EDF8-4167-A919-1456616DEB10}] : Waiting for Established Event from I-Server.
[2008/05/23 17:12:04.588] 1C38 OneStepXfer.cpp:164 C=14:L=1:U=1413 Session ID[{DE9063B0-EDF8-4167-A919-1456616DEB10}] : Timeout waiting for Established Event from I-Server. Sending Xfer message anyway.
[2008/05/23 17:12:04.588] 1F44 OneStepXfer.cpp:156 C=14:L=2:U=1413 Session ID[{DE9063B0-EDF8-4167-A919-1456616DEB10}] : Waiting for Established Event from I-Server.
[2008/05/23 17:12:04.651] 166C CallError.cpp:153 C=14:L=1:U=1416 Session ID[{DE9063B0-EDF8-4167-A919-1456616DEB10}] : CALLERROR: Failed req = Unknown  ErrorCode=BLOCKED_REQ
[2008/05/23 17:12:04.651] 166C CallError.cpp:206 C=14:L=1:U=0 CallError : Call not in queued state. Doing nothing.
[2008/05/23 17:12:07.589] 1F44 OneStepXfer.cpp:164 C=14:L=1:U=1413 Session ID[{DE9063B0-EDF8-4167-A919-1456616DEB10}] : Timeout waiting for Established Event from I-Server. Sending Xfer message anyway.
[2008/05/23 17:12:07.589] 15E8 OneStepXfer.cpp:156 C=14:L=2:U=1413 Session ID[{DE9063B0-EDF8-4167-A919-1456616DEB10}] : Waiting for Established Event from I-Server.
[2008/05/23 17:12:07.651] 166C CallError.cpp:153 C=14:L=1:U=1416 Session ID[{DE9063B0-EDF8-4167-A919-1456616DEB10}] : CALLERROR: Failed req = Unknown  ErrorCode=BLOCKED_REQ
[2008/05/23 17:12:07.651] 166C CallError.cpp:206 C=14:L=1:U=0 CallError : Call not in queued state. Doing nothing.
[2008/05/23 17:12:10.589] 15E8 OneStepXfer.cpp:164 C=14:L=1:U=1413 Session ID[{DE9063B0-EDF8-4167-A919-1456616DEB10}] : Timeout waiting for Established Event from I-Server. Sending Xfer message anyway.
[2008/05/23 17:12:10.589] 1C38 OneStepXfer.cpp:156 C=14:L=2:U=1413 Session ID[{DE9063B0-EDF8-4167-A919-1456616DEB10}] : Waiting for Established Event from I-Server.
[2008/05/23 17:12:10.651] 166C CallError.cpp:153 C=14:L=1:U=1416 Session ID[{DE9063B0-EDF8-4167-A919-1456616DEB10}] : CALLERROR: Failed req = Unknown  ErrorCode=BLOCKED_REQ
[2008/05/23 17:12:10.651] 166C CallError.cpp:206 C=14:L=1:U=0 CallError : Call not in queued state. Doing nothing.

Hi  Cavagnaro

This code worked very well 2days ago and it did transfer. I am not sure what has chaned on the GVP side it is not transferring now. It simply hanging in the air.  All I am doing is simple <transfer> to test it out. Appreciate your help.

NOTE: Include is truly including the jsf. When I ran teh jsp it is showing me the complete VXML page.

<%@ include file="util/Header.jsf"%>

<%
/**
  *    *
  */
%>
<%
logger.debug("Entered into this JSP");
%>



<form id="InitAttachData">
  <catch event="connection.disconnect.transfer">
  <!-- far-end answered -->
    <prompt>
    Connection with the callee established: transfer executed
    </prompt>
 
</catch>

  <block>
    <prompt>You are Welcome
    </prompt>
  </block>    
       
      <transfer name="manualTransfer"  dest="12345" bridge="false" />

   
   
  </form>   

    <form id="End">
    <block>
          <exit/>
    </block>
  </form>
 
<%
logger.debug("jsp:: Existing the Form");
%>
<%@ include file="util/Footer.jsf"%>

What is 12345? A valid destination?

Id say that by some reason that 12345 stopped being monitored.