AttributeCollectedDigits are EMPTY

[Manohar]

Hi,

I have created a new simple strategy in IRD. we are testing using WDS application internal call. i have entered the digits as per prompt. But its not routed to the target while checking logs i have found the empty CED value. Please assist.

1. DTMF is added in DN annex.
2.Enabled Tserver>option>sip-dtmf-send-rtp>True in SIP.

URS LOG:

15:52:07.834_T_I_006c0294c6a8b00f [14:0c] EventTreatmentEnd is received for ts SIPSRV[Switch] (this dn=5000)
15:52:07.834_A_I_006c0294c6a8b00f [14:0d] <-----------TMESSAGE
    _B_I_006c0294c6a8b00f [07:1a] play treatment end===========>TREATMENT_NONE
    _B_I_006c0294c6a8b00f [07:1a] call states: s=7 d=0 t=0
15:52:07.834_I_I_006c0294c6a8b00f [09:05] >>>>>>>>>>>>resume interp(0), func:TreatmentPlayAnnouncementAndDigits
    _I_I_006c0294c6a8b00f [09:04[color=red]] ASSIGN: var(LOCAL) <- STRING: ""[/color]

[Kubig]

Check if the DTMF was recognized by the system (MCP, StreamManager, etc.)

[Manohar]

Thanks Kubig,

I don't think the DTMF was recognized by the MCP, As i have checked the MCP log and found no value.

Do we have to configure any options at MCP ?.

MCP LOG:
2016-12-20 15:50:32.463 DBUG 00A60185-100058B2 14812 08500000 SessionConfiguration.C:86 SessConfig::GetValue - Param=[color=red][mpc.rtp.dtmf.send]; Value=[]; [Local][/color]
2016-12-20 15:50:32.463 DBUG 00A60185-100058B2 14812 08500000 MPCSessionConfig.cxx:367 MPCSessionConfig - Local: [color=red]Param=mpc.rtp.dtmf.send; Value=; Found=No[/color]

[Kubig]

Ok check the signalization and the SDP if the parameters are correct

[cavagnaro]

check sip server logs, you should see the DTMF inputs in there. Forget the strategy, check the signaling first.

[Kubig]

DTMF inputs on SIP server level in case using DTMF in RTP? SIP has nothing to do with RTP (except SDP)

[cavagnaro]

Hummm there could be a mismatch on the SDP...so checking SIP Server would be the start of the conversation

[Manohar]

Hi Bro's

I have checked the sip option 'sip-dtmf-send-rtp' is false.

Please check the Sip log for your refence,

1. Highlegted red line is the input digit in the ' RequestSendDTMF' field.
2. But its not there in the "EventDTMFSent" field.
3. I have highlited the epmty CED value in the 'RequestAttachUserData' field.
RequestSendDTMF
AttributeReferenceID 9
AttributeThisDN '1015'
[color=red]AttributeDTMFDigits '11'[/color]
AttributeConnID 006c0294c6a8b017
16:20:22.311 Int 04543 Interaction message "RequestSendDTMF" received from 980 ("WDS_tom")
16:20:22.311  -- created: CRequest@29e48f0 RequestSendDTMF-WDS_tom[980]/9

16:20:22.3110 [0] 8.1.101.97 send_to_client: message EventDTMFSent
AttributeEventSequenceNumber 000000000000233e
AttributeTimeinuSecs 311000
AttributeTimeinSecs 1482403822 (16:20:22)
AttributeExtensions [23] 00 01 01 00..
'BusinessCall' 0
AttributeReferenceID 9
AttributeThisDNRole 1
AttributeAgentID '3001'
AttributeThisDN '1015'
AttributeANI '1015'
AttributeDNIS '5000'
AttributeUserData [106] 00 02 00 00..
'IW_CaseUid' '44146c22-8c3f-4cda-acbb-3d04424cad1b'
'IW_BundleUid' 'f1ffd0f1-fc5c-4339-b1c0-f2ba60447792'
AttributeCallUUID 'EU34OMVI4H0NT91OV7A77N72IK00000R'
AttributeConnID 006c0294c6a8b017
AttributeCallID 16777243
AttributePropagatedCallType 1
AttributeCallType 1
AttributeCallState 0
AttributeThisDN '1015'
16:20:22.311 Int 04545 Interaction message "EventDTMFSent" sent to 980 ("WDS_tom")
16:20:22.311 Trc 04542 EventDTMFSent sent to [980] (00000026 WDS_tom 192.168.1.163:4567)
  -- thisCall by party

RequestAttachUserData
AttributeThisDN '5000'
AttributeConnID 006c0294c6a8b017
AttributeUserData [10] 00 01 00 00..
[color=red]'CED' ''[/color]
AttributeReferenceID 84

[Manohar]

Is there any findings.. ?

[cavagnaro]

Ermmm...you should say to us lol we don't have access to your platform.
Wait, who is sending this dtmf? The agent? Or the customer?

Enviado de meu E6633 usando Tapatalk

[Manohar]

Well, We all know that the DTMF is for customer, Since I am testing this call flow in the local environment internally, The DTMF input was send from WDS (agent desktop).