Values not get updated in The Capacity pane in the CCPulse -- Issue Solved

[anandapriyan]

Hi team,

In the [b]CCPulse [/b] application, No values are getting viewed in the [b]Capacity [/b]pane.
In the CME, Under CCPulse configuration application,
Under workspaces i have set the following conditions.

Enable Agent Capacity            -- True.
Enable Agent Capacity status  -- True.

The capacity pane is shown as empty. Kindly looking for your suggestions.

[cavagnaro]

Which StatServer version you are running?

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[anandapriyan]

We are using stat server version 8.1.100.11.

[anandapriyan]

Team,

Is there any updates regarding capacity pane in the CCPulse

[Kubig]

Just to make sure, did you configure and applied the Capacity rule(s)?

[anandapriyan]

Team,

The [b]issue[/b] has been resolved and it is working [b]fine[/b] now.

When the call comes to the particular agent and has been accepted.

We need to right click on the particular agent and select [b]Monitor Extended status[/b].

It will displays the [b]agent[/b] [b]capacity[/b] in the[b] capacity pane.[/b]