I added some filters in My Interaction Queues (in Workspace app) but can't sort some columns (Z-A / A-Z).
For one filter it's working fine for the ReceivedAt, but for other filters, it doesn't work, but only for another column, like AssignedTo. So it's different per filter which column can be used for sorting.
All is documented on https://docs.genesys.com/Documentation/IW/8.5.1/Dep/HandlingInteractions#t-2
Example of a filter:
[sup-filter-email-WBprogress-queue]
case-data.business-attribute = CaseData
category = Agent Workbins - In Progress
condition = MediaType='email' AND Queue='workbin.email.in-progress/PrivateQueue'
displayed-name = ReceivedAt,FromAddress,To,Subject,InteractionSubtype,AssignedTo
display-name = All Agents
and ofcourse the name of above filter is set to the "interaction-management.filters", so the filter is visible.
At the bottom of the doc a note is visible:
[i]"To make the columns of the Interactions Table sortable, in the Interaction Custom Properties Business Attribute, you must explicitly declare the attribute as a column of the 'interactions' table of Interation Server Database."[/i]
I can't find the current sorting settings, so where exactly can I define this attribute, because they are not set in GA, Business Attributes for the other filters.
