" /> Unplanned Solution Status Change - Genesys CTI User Forum

Author Topic: Unplanned Solution Status Change  (Read 1446 times)

Offline FrankBlack_MX

  • Newbie
  • *
  • Posts: 1
  • Karma: 0
Unplanned Solution Status Change
« on: February 10, 2017, 06:23:43 PM »
Advertisement
I have a issue whit de GVP:

Text Active Alarm "Unplanned Solution Status Change" Created
CAT Major
AC_DBID 109
AC_NAME Unplanned Solution Status Change
AC_DESCR Solution status has changed from Started to Pending without any requests to stop the Solution. This may indicate a failure of one of the Solution components.
RSN LOGMESSAGE
LM_ID 10385
LM_TEXT Solution 'GVP' non-planned change of state from Started to Pending

I startup the service manual to clear this alarm. Any ideas the cause?

Regards

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: Unplanned Solution Status Change
« Reply #1 on: February 10, 2017, 06:45:07 PM »
"I startup the service manual to clear this alarm."

Which service?? That is the issue...a service part of the Solution went down...investigate why is that happenning