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Offline mic

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what application should be configured to set agent status automatically to ACW?
« on: November 13, 2018, 10:17:12 AM »
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what application should be configured to set  agent status automatically to ACW after he ends the voice call, and how to configure it?
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Offline cavagnaro

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Re: what application should be configured to set agent status automatically to ACW?
« Reply #1 on: November 13, 2018, 05:43:21 PM »
If using SIP Server, at agent/Person object or RP
Check documentation, search for automatic wrap up
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Offline mic

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Re: what application should be configured to set agent status automatically to ACW?
« Reply #2 on: November 14, 2018, 09:54:47 AM »
your recommendation worked, thanks Cavagnaro
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