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Offline ldreh

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Need Proactive Routing Solution Guide
« on: February 15, 2017, 02:54:32 PM »
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Hello Everyone!

First at all, many thanks for the job done here, i'm a regular reader of the forum and it helped me a lot of times.

I'm looking for the "Genesys Proactive Routing Solution Guide", i can't find it in the customer care and i saw in another post that it explains how to deploy proactive with emails.

Can anyone send it to me by mail or give me a link to download it?

Thanks!!
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Offline cavagnaro

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Re: Need Proactive Routing Solution Guide
« Reply #1 on: February 15, 2017, 05:05:24 PM »
https://docs.genesys.com/Special:Repository/80g_sg-pc.pdf?id=bafe2193-3f23-4e81-a3b0-bcc7700338f3

Doc site has a Search function BTW
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Offline ldreh

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Re: Need Proactive Routing Solution Guide
« Reply #2 on: February 15, 2017, 05:30:38 PM »
Hello! Not Proactive "Contact" Solution Guide, I need Proactive "Routing" Solution Guide! For Outbound Email deploy.

The one mentioned in this topic: http://www.sggu.com/smf/index.php/topic,6564.0.html
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Offline cavagnaro

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Re: Need Proactive Routing Solution Guide
« Reply #3 on: February 15, 2017, 05:46:20 PM »
Well...this is bad, that doc seems to be gone...
I'd open an eSR on Genesys asking for it. Should be there, many guides still refence it but no live link...
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Offline ldreh

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Re: Need Proactive Routing Solution Guide
« Reply #4 on: February 15, 2017, 06:09:48 PM »
Ok, I'll try. I'll let you know what answer they give to me.
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Offline ldreh

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Re: Need Proactive Routing Solution Guide
« Reply #5 on: March 10, 2017, 01:09:52 AM »
And here it is!

http://www.mediafire.com/file/54rjtkh8xry63s8/Proactive_Routing_Solution_Guide_7.6.pdf

Regards.
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Offline caractacus

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Re: Need Proactive Routing Solution Guide
« Reply #6 on: March 30, 2017, 07:13:19 AM »
It is back on the Genesys Documentation Portal now, under Outbound Contact - 7.6
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