Total Answered - Not updating in CCPulse

[vjicecool]

Have an agent who took 20+ calls.
i checked the t-server to make sure he actually received the calls. I see event ringing status has been updated with stat server in the t-server logs.

where as ccpulse doesn't update the same thing in the report

[Tambo]

real time or historical?

have you monitored agent real time?

is agent registered at correct DN?

have you looked at an extension view real time to make sure they match?