Hi there
For some reason I cannot seem to get UserData which shows up in Interaction Server to Chat Server? Any idea why Chat Server doesn't show it?
The end game is get a piece of attached data containing the transfer category when a chat is trasnferred to the customer chat window. I trying to find a way to get it on to the cometd channel of teh chat on BE server. But first steps first, if teh attached data isn;t getting from IXN Server to Chat Server then I guess i am going nowhere. Using an ESP block in this example and just attaching the InteractionID to start with:
09:43:27.989 Trc 26202 Sending third party server request to 'RTG_CHAT_01' at host 'XXXXX', port 4066, connection 2020, reference id 567:
attr_ref_id [int] = 567
attr_envelope [list, size (unpacked)=453] =
'Version' [str] = "1.0"
'AppName' [str] = "RTG_CHAT_01"
'Service' [str] = "Chat"
'Method' [str] = "Message"
'TenantId' [int] = 101
'Parameters' [list] = (size=329)
'MessageText' [str] = "Your chat may be monitored and recorded for training, legal and compliance purposes. <P style="color:red"> ** Please do not share your full credit card information, security code or CVV during this chat ** </P> Please wait while we connect you to an expert, then ask your question."
'nickname' [str] = "CategoryTest"
'AppType' [int] = 59
attr_user_data [list, size (unpacked)=38] =
'InteractionId' [str] = "0005FaB2US7P008K"
09:43:27.989 Trc 26020 Distributing message 'EventExternalServiceRequested' ('193'), message attributes:
attr_extension [list, size (unpacked)=46] =
'ReportingEventSequenceNumber' [str] = "126556314"
attr_actor_type [int] = 1 [STRATEGY]
attr_actor_tenant_id [int] = 0
attr_actor_strategy_id [str] = "RTG_ORS_02A"
attr_actor_router_id [str] = "RTG_ORS_02A"
attr_event_time [str] = "2015-10-27T09:43:27Z"
attr_esp_client_refid [int] = 567
attr_esp_server_refid [int] = 29161
attr_esp_request_envelope [list, size (unpacked)=453] =
'Version' [str] = "1.0"
'AppName' [str] = "RTG_CHAT_01"
'Service' [str] = "Chat"
'Method' [str] = "Message"
'TenantId' [int] = 101
'Parameters' [list] = (size=329)
'MessageText' [str] = "Your chat may be monitored and recorded for training, legal and compliance purposes. <P style="color:red"> ** Please do not share your full credit card information, security code or CVV during this chat ** </P> Please wait while we connect you to an Expert, then ask your question."
'nickname' [str] = "CategoryTest"
'AppType' [int] = 59
[b] attr_user_data [list, size (unpacked)=38] =
'InteractionId' [str] = "0005FaB2US7P008K"[/b]
attr_esp_request_id [str] = "NHKU32JMG53CV57B8BPA0EKJES0000HN"
09:43:28.018 Trc 59461 ESP: received request from conn_id=564:1 with esp_refid=567 for intx=0005FaB2US7P008K. Content:
Version [str] = "1.0"
AppName [str] = "RTG_CHAT_01"
Service [str] = "Chat"
Method [str] = "Message"
TenantId [int] = 101
Parameters = [kvlist:]
MessageText [str] = "Your chat may be monitored and recorded for training, legal and compliance purposes. <P style="color:red"> ** Please do not shar..." [truncated from size=284]
nickname [str] = "CategoryTest"
AppType [int] = 59
09:43:28.018 Int 59463 ESP: processing request {Message} from conn_id=564:1 with esp_refid=567 for intx=0005FaB2US7P008K with parameters:
Nickname = system
Visibility = ALL
MessageText = "Your chat may be monitored and recorded for training, legal and compliance purposes. <P style="color:red"> ** Please do not shar..." [truncated from size=284]
09:43:28.018 Trc 59231 data: user=038C562F474000DA was created on conn_id=564:1, type=EXTERNAL, protocol=ESP, nickname=system
09:43:28.018 Int 59255 data: adding user=038C562F474000DA to session=038C562F473E00D9 with intx=0005FaB2US7P008K
Any clues?
Cheers
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