Cannot login Administrator Extension

[Peter Parker]

Hi Expert, 

I have installed Genesys Administrator Extension, then I'm trying to login to Web, but there is an error have been appeared as below:

"Cannot login"

Please help me fix it 

[cavagnaro]

Lmao
Press button number two and click on option #726

Or post logs so we can have an idea on what on earth are you doing

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[Peter Parker]

Hi Cavagnaro,

Can you please check logs as below?

Genesys Administrator Extension Log File
Version: 8.5.000.68
----------------------------------------
2017-06-19 20:01:06,004 WARN : com.genesyslab.gax.core.log.LoggingServiceImpl [main] - [40] GAX starts in bootstrap mode!


2017-06-19 20:01:06,082 DEBUG: com.genesyslab.gax.core.scs.SCSConnector [main] - [74] SCS connection is disabled, SCS and CS connection monitoring is not initialized.
2017-06-19 20:01:07,486 ERROR: com.genesyslab.gax.core.plugin.DefaultPluginManagerImpl [Thread-7] - [156] Plugin gax-ga is not compatible with CfgServer protocol 0
2017-06-19 20:01:07,486 ERROR: com.genesyslab.gax.core.plugin.DefaultPluginManagerImpl [Thread-5] - [156] Plugin gax-com is not compatible with CfgServer protocol 0
2017-06-19 20:01:07,486 ERROR: com.genesyslab.gax.core.plugin.DefaultPluginManagerImpl [Thread-9] - [156] Plugin gax-opm-arm is not compatible with CfgServer protocol 0
2017-06-19 20:01:07,517 INFO : com.genesyslab.gax.core.util.CoreDatabaseInspectorImpl [Thread-6] - [89] ---------- core Database Schema Version ----------
2017-06-19 20:01:07,517 INFO : com.genesyslab.gax.core.util.CoreDatabaseInspectorImpl [Thread-6] - [90]                    8.1.301.01                 
2017-06-19 20:01:07,517 INFO : com.genesyslab.gax.core.util.CoreDatabaseInspectorImpl [Thread-6] - [91] -------------------------------------------------
2017-06-19 20:01:07,533 INFO : com.genesyslab.gax.core.util.CoreDatabaseInspectorImpl [Thread-6] - [41] Db Schema Version for plugin gax-core 8.1.301.01 is matching.
2017-06-19 20:01:07,533 INFO : com.genesyslab.gax.core.util.CoreDatabaseInspectorImpl [Thread-6] - [43] ------------------------------------------------------------------------
2017-06-19 20:01:07,517 INFO : com.genesyslab.gax.api.database.DefaultDatabaseInspectorImpl [Thread-10] - [89] ---------- asd Database Schema Version ----------
2017-06-19 20:01:07,533 INFO : com.genesyslab.gax.api.database.DefaultDatabaseInspectorImpl [Thread-10] - [90]                    8.5.000.01                 
2017-06-19 20:01:07,533 INFO : com.genesyslab.gax.api.database.DefaultDatabaseInspectorImpl [Thread-10] - [91] -------------------------------------------------
2017-06-19 20:01:07,533 INFO : com.genesyslab.gax.api.database.DefaultDatabaseInspectorImpl [Thread-10] - [41] Db Schema Version for plugin gax-asd 8.5.000.01 is matching.
2017-06-19 20:01:07,533 INFO : com.genesyslab.gax.api.database.DefaultDatabaseInspectorImpl [Thread-10] - [43] ------------------------------------------------------------------------
2017-06-19 20:01:11,807 INFO : com.genesyslab.gax.asd.main.ASDPlugin [Thread-10] - [83] SPD setup: loaded default scripts
2017-06-19 20:01:11,807 DEBUG: com.genesyslab.gax.asd.main.ASDPlugin [Thread-10] - [140] Default silent init file is not configured.
2017-06-19 20:01:11,807 DEBUG: com.genesyslab.gax.asd.main.ASDPlugin [Thread-10] - [148] Using config option internal default for asd.local_ip_cache_dir : ./plugin.data/asd/gaxLocalCache.
Reason: mandatory config option is not specified.
2017-06-19 20:01:11,807 ERROR: com.genesyslab.gax.asd.main.ASDPlugin [Thread-10] - [168] File not exist: D:\gcti\Genesys Administrator Extension/plugin.data/asd/installation/genesys_silent_ini.xml
2017-06-19 20:01:11,807 ERROR: com.genesyslab.gax.asd.main.ASDPlugin [Thread-10] - [171] Use D:\gcti\Genesys Administrator Extension/plugin.data/asd/installation/genesys_silent_ini.xml
2017-06-19 20:01:11,901 DEBUG: com.genesyslab.gax.asd.main.ASDPlugin [Thread-10] - [192] Importing gax privileges.
2017-06-19 20:01:11,963 INFO : com.genesyslab.gax.asd.service.roles.RoleImportServiceImpl [Thread-10] - [159] Privilege imported: CfgGenesysAdministratorServer/AUDITING_VIEW_HISTORY into group General
2017-06-19 20:01:11,963 INFO : com.genesyslab.gax.asd.service.roles.RoleImportServiceImpl [Thread-10] - [159] Privilege imported: CfgGenesysAdministratorServer/READ_PLUGINS into group General
2017-06-19 20:01:11,979 INFO : com.genesyslab.gax.asd.service.roles.RoleImportServiceImpl [Thread-10] - [159] Privilege imported: CfgGenesysAdministratorServer/WRITE_PLUGINS into group General
2017-06-19 20:01:11,979 INFO : com.genesyslab.gax.asd.service.roles.RoleImportServiceImpl [Thread-10] - [159] Privilege imported: CfgGenesysAdministratorServer/READ_SYSTEM_PREFERENCES into group General
2017-06-19 20:01:11,979 INFO : com.genesyslab.gax.asd.service.roles.RoleImportServiceImpl [Thread-10] - [159] Privilege imported: CfgGenesysAdministratorServer/STAY_ON_DASHBOARD into group General
2017-06-19 20:01:11,979 INFO : com.genesyslab.gax.asd.service.roles.RoleImportServiceImpl [Thread-10] - [159] Privilege imported: CfgGenesysAdministratorServer/EDIT_DEFAULT_DASHBOARD into group General
2017-06-19 20:01:11,994 INFO : com.genesyslab.gax.asd.service.roles.RoleImportServiceImpl [Thread-10] - [159] Privilege imported: CfgGenesysAdministratorServer/ADD_WIDGET into group General
2017-06-19 20:01:11,994 INFO : com.genesyslab.gax.asd.service.roles.RoleImportServiceImpl [Thread-10] - [159] Privilege imported: CfgGenesysAdministratorServer/MOVE_WIDGET into group General
2017-06-19 20:01:11,994 INFO : com.genesyslab.gax.asd.service.roles.RoleImportServiceImpl [Thread-10] - [159] Privilege imported: CfgGenesysAdministratorServer/EDIT_WIDGET into group General
2017-06-19 20:01:12,010 INFO : com.genesyslab.gax.asd.service.roles.RoleImportServiceImpl [Thread-10] - [159] Privilege imported: CfgGenesysAdministratorServ

[Kubig]

My opinion is, that the gax.properties file is not configured or you did not run the GAX in "root" mode

[Peter Parker]

Hi Kubig,

gax.properties file is configure as below:
http_port=8040

Can you please let me know how to run the GAX in "root" mode? 

[jamesmurphyau]

Root mode means connect to GAX from the server itself.. I believe the username is root and the password is blank

But it only works from the host you're installing GAX on.. its hard if you install on Linux but u can use an ssh tunnel to get around it

[Peter Parker]

Hi Jamesmurphyau,

Now, I can login with the username is root 

Thanks for support me!

[cavagnaro]

Follow documentation next time really, it is there...

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