" /> How To route call to Extension - Genesys CTI User Forum

Author Topic: How To route call to Extension  (Read 1463 times)

Offline Raja Sekhar

  • Jr. Member
  • **
  • Posts: 72
  • Karma: -1
  • Genesys Routing Applciation developer
How To route call to Extension
« on: July 20, 2017, 12:38:49 PM »
Advertisement
Hi Team,

I am trying to route a call to SIP HARD phone .

SIP HARD Phone is registered using DN- Extension with SIP server.

I would like to route the call to Extension directly from IRD Script.

I tried with TRoute its not working.

Regards,
Raja.

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: How To route call to Extension
« Reply #1 on: July 20, 2017, 12:40:26 PM »
Should work.
Post logs

Offline Raja Sekhar

  • Jr. Member
  • **
  • Posts: 72
  • Karma: -1
  • Genesys Routing Applciation developer
Re: How To route call to Extension
« Reply #2 on: July 20, 2017, 12:46:43 PM »
Hi,

Some network issue.

It is working fine, thanks.