Hi All,
I am having problem in progressive mode where when Genesys outbound system dial call in progressive mode and agent receive popup upon call answer then the customer number showing on softphone is always 9013. We are using 7.6 version of Genesys with Dialogic card so I am not sure if the events flow I see in Kazimir is right or wrong but let me share something which I found.
9013 CPD port is dialing a call to customer with AttributeCallType=3 (outbound) with EventDialing. When call established with customer then SIP Server start consultation call with AttributeCallType=4 (consult) with EventDialing. And the consult call leg then established with agent so as per AttributeOtherDN=9013, agent see 9013 instead of customer number. The reason AttributeOtherDN=9013 is because consultation started with 9013.
[img width=640 height=351]https://image.ibb.co/gn5Egk/Flow.jpg[/img]
I believe that when call established with customer then SIP Server have to trigger RequestSingleStepTransfer instead of Event dialing. Is there any parameter which change the flow ? I am suspecting that it is might be because of SIP Server bug but unable to find exact issue in release notes but found other bugs which cause incorrect AttributeCallType.
I would really thankful if you guys can help me in solving this issue or share some ideas/guide lines.
