IVR treatment ERROR on Avaya

[Vic]

Hi, everybody,



I am looking at using EWT with my routing strategy, and I want to tell user how much they have to wait before they would be connected.



Avaya has a very good whisper function plus EWT is really nice, BUT since we are doing skillased routing, I want EWT for a specific VQ and Avaya EWT cannot really work with it.



So, what I want to do is to announce EWT I have attached as attacheddata. Is it possible to pass a value I have in attachdata to Avaya?



I know that with Aspect there are A,B,C,D elements I can use to pass the data to ACD, but with Avaya... userdata perhaps?

Any clues?

[joel]

I think I have read in the TServer Reference Guide something about passing attach data from Genesys to Avaya collected digits if I am not wrong.

Take also a look at the Genesys Ticket DB.

[Vic]

Collected Digits!? wow! you are right, it WOULD be possible! NICE.... Thank you!