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Offline anandapriyan

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Interaction processed metric in CCP
« on: August 17, 2017, 11:24:54 AM »
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Team,

While we do reply & send in the inbound email, The processed metric display as 3 for single mail in CCP. Whether it is possible to reduce the process count metric as 1 i.e(For one email). Kindly looking forward for your solutions.
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Offline Tambo

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Re: Interaction processed metric in CCP
« Reply #1 on: August 18, 2017, 09:16:51 AM »
what stat are you using? received, reply and send should all be treated differently
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Offline anandapriyan

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Re: Interaction processed metric in CCP
« Reply #2 on: August 18, 2017, 09:42:49 AM »
Total_Processed:
MainMask-InteractionHandling
Category-TotalNumber
Subject-Action
Objects-Agent,GroupAgents

This is the stat i am configured. Is there any way to give count only one for each interaction(Single_Mail).?
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Offline Tambo

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Re: Interaction processed metric in CCP
« Reply #3 on: August 18, 2017, 02:55:23 PM »
in the logs what event is attributed to the 3 phases of the email? if you take each of these and put them after Interaction as the MainMask that should give you the stat.
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Offline Kubig

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Re: Interaction processed metric in CCP
« Reply #4 on: August 21, 2017, 08:25:51 AM »
During making a reply in the WDE, there is temporarily existing more than one email interaction (original one and the current reply which is draft), thus your statistic measures it twicely. You have to add custom filter to see just the origin on reply interaction.
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