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Author Topic: GMS call back CPD detection  (Read 1383 times)

Offline gen_den

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GMS call back CPD detection
« on: September 27, 2017, 11:27:08 AM »
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hi experts,

I have GMS call back solution and I am using Genesys provided Plugin ( SCXML code) for treatments.
I have enabled the plugin using  _plugin option in GMS services.

In the same service when i set _cpd = true  I get the _call_state = '5' , Document doesnt state what does it mean. it only have descriptions for below code.

Ok=0 (human answer)
• NoAnswer=7
• SilDetected=8
• AnsweringMachineDetected=9
• FaxDetected=17


IF i set _cpd = false then every time HUMAN voice is detected if if the call is landed to Voice mail.

Does anyone know what does _call_State = 5 means?

Not sure if CPD is working properly here and how to verify it ?

Offline Kubig

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Re: GMS call back CPD detection
« Reply #1 on: September 27, 2017, 11:30:41 AM »
5 CallStateRemoteRelease