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Author Topic: Disable history section from CaseData region in Interaction Worksapce  (Read 1825 times)

Offline JJR

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Disable history section from CaseData region in Interaction Worksapce
« on: August 28, 2017, 04:44:26 PM »
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Hello - I would like to disable the History section showing up in IW in the case data region. using interaction.case-data.content option, i am able to disable the KVPs showing under history section. But not able to disable the History section as such. Would like to show the case data alone by disabling the History section completely.

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Offline hsujdik

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Re: Disable history section from CaseData region in Interaction Worksapce
« Reply #1 on: August 28, 2017, 05:18:51 PM »
https://docs.genesys.com/Documentation/IW/latest/Dep/ContactHistory

You can manipulate through privileges, but only in Workspace Desktop Edition
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Offline Kubig

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Re: Disable history section from CaseData region in Interaction Worksapce
« Reply #2 on: August 28, 2017, 05:22:54 PM »
Use WDE,where it's working according to your needs
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Offline JJR

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Re: Disable history section from CaseData region in Interaction Worksapce
« Reply #3 on: September 25, 2017, 08:14:54 PM »
Thank you!! for the information.
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