Author Topic: Campaign id updated as NULL in donotcall table (Read 1992 times)

Query · « **on:** November 13, 2017, 02:53:36 PM »

Hi All,

i have configured donotcall functionality by using donotcall list "gsw_donotcall_list". But whenever agent opts for donotcall in WDE only the following column gets updated in the donotcall table "phone","dnc_message", "tenant_dbid","is_internal","time_stamp" and the column "campaign_dbid" is always updated as NULL. Is there any specific configuration to be done so that the "campaign_dbid" is also updated in the donotcall table?

cavagnaro · « **Reply #1 on:** November 13, 2017, 03:20:55 PM »

What is the value of Gsw_campaign field?

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Query · « **Reply #2 on:** November 13, 2017, 03:43:26 PM »

Hi Cavagnaro,

Sorry i didnt get what you are asking for. I could not find the field you mentioned

cavagnaro · « **Reply #3 on:** November 13, 2017, 03:57:01 PM »

https://docs.genesys.com/Documentation/OU/8.1.5/Ref/CommunicationProtocols#Submitting_DoNotCall_Requests

If you don't send the GSW_CAMPAIGN_NAME then how could OCS "guess" the Campaign ID? Check that link for how the request could be done

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Author Topic: Campaign id updated as NULL in donotcall table (Read 1992 times)

Query

Campaign id updated as NULL in donotcall table

cavagnaro

Re: Campaign id updated as NULL in donotcall table

Query

Re: Campaign id updated as NULL in donotcall table

cavagnaro

Re: Campaign id updated as NULL in donotcall table