Percent view

[EB2011]

Hello everyone,

itīs possible to set a view in percent for the general sum of all agents that are taking a call by concerning that all other status are going to be filtered from this general sum?

Thank for the answer

[cavagnaro]

CallInbound + CallOutbound / all other masks you may need

That?


Enviado de meu E6633 usando Tapatalk

[EB2011]

almost

i mean a formula like:
100% = all logged in Agents
x%    = call inbound + call outbound
y%    = all other Status

how can i make that CCPulse calculate all inbound and outbound calls?

[cavagnaro]

For the agent group


MainMask = CallInbound, CallOutbound
RelativeMask = *, ~LoggedOut
Action = AgentStatus
[color=rgb(68, 74, 82)][font=Roboto][size=15px]Objects = [/size][/font][/color][color=rgb(68, 74, 82)][font=Roboto][/size][size=15px]GroupAgents[/size][/font][/color]
[color=rgb(68, 74, 82)][font=Roboto][/size][size=15px]Category = [/size][/font][/color][color=rgb(68, 74, 82)][font=Roboto][/size][size=15px]RelativeNumberPercentage [/size][/font][/color]
[color=rgb(68, 74, 82)][font=Roboto][/size][/font][/color]
[color=rgb(68, 74, 82)][font=Roboto][/size][size=15px]I think that would do it[/size][/font][/color]
[color=rgb(68, 74, 82)][font=Roboto][/size][/font][/color]
[color=rgb(68, 74, 82)][font=Roboto][/size][size=15px]Read about Stats [/size][/font][/color]
[/size][size=15px][color=#444a52][font=roboto, arial, sans-serif]https://docs.genesys.com/Documentation/RTME/8.5.1/Dep/Template[/font][/color][/size][size=15px]

[EB2011]

a kind of

i need a script for a Formula for the agent group to get the % of agents in a Call with this information:

agents with active status(callinbound+calloutbound+ACW+Callonhold+etc) / logged in Agents * 100

%=(active Status)/(logged in agents)*100

[cavagnaro]

What would be a non active status??? Status is everything an agent does...
You need to clarify your concepts and do a better request
And don't double post or at least focus on your post

[EB2011]

Ok, maybe I didnīt wrote it clearly the first time 

with active and inactive status I mean something like this:
active status (callinbound+calloutbound+ACW+Callonhold+etc)
inactive Status (training+coaching+notreadyfornextcall+etc)
logged in agents : active+inactive status of current logged in

I realized that i donīt need the inactive status for the formula, I only need the total addition of active status to get the percent ( %=(active Status) / (logged in agents)*100)
the Problem I have now is when i put the formula it doesnīt fit like i want to