WFM Master Forecast Data

[jocomar]

Hi everyone,

I've started working again with Genesys Solutions after being a time out. And it's the first time that I have to work with WFM. We are using custom reports to extract the information directly from database, but I have some problems to identify the data showed in the Master Forecast (that for me it's the correct data) in the DB. How can I filter the data showed in the table WM_FORECAST_DATA in order to get the data from the Master Forecast? I tried to link the data with other tables but I can not get all the right data. 

Can anyone help me? Any help would be appreciate?

[Kubig]

It is necessary to know how Genesys and WFM layer works. It would be so difficult if you do not know this. What do you want,only master forecast data?

[jocomar]

[quote author=Kubig link=topic=7561.msg32502#msg32502 date=1355747183]
What do you want,only master forecast data?
[/quote]

Yes I need to retrieve the data showed in the master forecast, because when someone puts different data for possible scenarios I get multiple registers for one date and service/skill and I can not distinguish which is the data stored in the master forecast. I have some information of the data stored in the tables but I can't see which field says that is the data shown in the master forecast

[jocomar]

Well guys I answer myself. To get the master forecast data dbo_WM_FORECAST.WM_FORECAST_ID = NULL I think now works and I get the data which I looked for. The problem was I worked with sth that I had not made and there were some wrong conditions...

[OLF]

Hi There, it was very usefull to find this topic since I was on the same problem but I'm wondering if you could guide about how should I locate the Master Schedule... specifically I need the Coverage Staff and the Optimal Staff.. any idea?

Thanks in advance!