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Author Topic: Control Toaster Timeout  (Read 1629 times)

Offline cavagnaro

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Control Toaster Timeout
« on: January 11, 2018, 03:41:16 PM »
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Hi guys
When an agent receives an interaction (email, twitter, facebook, etc) usually he has 60 seconds to take it, otherwise goes to NotReady and Interaction goes back to queue.


Where do we define that time? Customer wants to increase it due the agents workload. I have searched but no luck so far...


Thanks
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Offline abudwill

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Re: Control Toaster Timeout
« Reply #1 on: January 12, 2018, 03:48:18 AM »
I’ll look around tomorrow. Almost seems like this is comparable to sip server no answer supervision functionality, but with interaction server / eSsrvixes instead. I’ll let you know what I find.
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Offline catanirex

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Re: Control Toaster Timeout
« Reply #2 on: January 12, 2018, 08:44:17 AM »
InteractionServer [settings] delivery-timeout=30 (default value)
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Offline cavagnaro

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Re: Control Toaster Timeout
« Reply #3 on: January 12, 2018, 12:53:46 PM »
[quote author=catanirex link=topic=10828.msg49212#msg49212 date=1515746657]
InteractionServer [settings] delivery-timeout=30 (default value)
[/quote]


Thanks Catarinex :D That worked fine
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