Push Preview Question

[PFCCWA]

Hello,

For anyone who has used push preview for outbound, I am trying to determine what I am missing in regards to the solution which has been deployed.
Am using GAD 7.6, IXN 8.1.4 (+DB), IXN DBServer 8.1.3, OCS 8.1.5, URS 8.1, StatServer 8.5..
All the connections have been made as per deployment guides.

What I am unsure of is... do I need the Universal Contact Server (UCS) and its DB?
the purpose is for outbound calling only (via calling list records).
At the moment I can login an agent (able to select outboundpreview media option, and voice).
When I start the campaign, the records are retrieved but nothing happens after this.
Logs show communication between OCS and IXN, where records are either left as in QUEUED or CACHED status.
Eventually the records are marked as stale.
If I set the mode of the campaign to preview, then it works when I click the campaign in GAD.

thanks,

[cavagnaro]

Why do you ask for UCS? Needed on certain media types, voice, no.
You say stale, so something is wrong in your configuration for routing, what does URS and OCS logs say?

[PFCCWA]

this has been resolved.
believe I was missing the interaction submitter script but is now working.

however when the 'preview' interaction is accepted, I cannot use the integrated agent script -only the fields in the custom fields tab.  The agent script tab is present but without any values populated in the fields and I am unable to complete and mark the interaction as done.

I think the cause of this is that interactiontype value submitted from OCS to IXN (=Internal).
The media type used is 'outboundpreview', interactionsubtype=OutboundNew.
I cannot see anywhere this is defined within the applications or routing strategy so not sure where this is working by design.  I know these are interaction attributes (see example below).
Also presuming the interactiontype should be 'Outbound', and that this would allow the GAD script to be used and updated.

IxNServer 'MM81_IXN' - SendRequest : 'request_submit' (101) message:
attr_ref_id [int] = 3
attr_media_type [str] = "outboundpreview"
[b]attr_itx_type [str] = "Internal"[/b]
attr_itx_subtype [str] = "OutboundNew"
attr_tenant_id [int] = 101
attr_queue [str] = "Inbound queue"
attr_itx_id [str] = ""
attr_prnt_itx_id [str] = ""
attr_received_at [str] = ""
attr_user_data [list, size (unpacked)=1619] =
.....

thanks,

[cavagnaro]

I'd compare UData on script working call and in none working, that is the only way GAD can be aware on which scripts to grab. Then replicate it on your non-working strategy