Disposition Codes - Settings and Options

[ginagmail]

My company would like to require agents to set the Disposition before another new call routes to the agent.  I know where to set it if I want to change the mandatory setting but not sure how to make it mandatory before new call comes into the agent. 

Thank you!
Gina (newby to Genesys)

[cavagnaro]

That is AfterCallWork time is used for (WrapUP), so the agent can do such tasks, but you can't force it 100%, like, free the agent under URS only if he has completed all clicks he had to do.
Doesn't work that way. URS will not route to that agent because he is under ACW time, but once that timer expired or agent became ready manually or externally, then URS will send calls to him.

[hsujdik]

I'm not sure if it will work, but you can try changing this set of options:

(EDIT: tested and I think the following options perform what you are looking for)

-TServer\acw-in-idle-force-ready = false
-TServer\wrap-up-time = untimed
Agent Login:
-Set Wrap-Up to 0
WDE:
-interaction-workspace\voice.cancel-after-call-work-on-done = true
-interaction-workspace\interaction.disposition.is-mandatory= true