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Offline Noufal

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IM to Agent Group
« on: May 30, 2018, 08:21:40 AM »
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Dear Genesys expert ,

IM to Agent Group not working since implemented , any advice ?
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Offline cavagnaro

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Re: IM to Agent Group
« Reply #1 on: May 30, 2018, 11:16:34 AM »
Broadcast...
Not IM

Enviado de meu E6633 usando o Tapatalk

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Offline Noufal

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Re: IM to Agent Group
« Reply #2 on: May 30, 2018, 11:22:11 AM »
Boradcast .. yes this is what but brodcast only going to a single person not all ..
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Offline cavagnaro

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Re: IM to Agent Group
« Reply #3 on: May 30, 2018, 12:55:17 PM »
???  Broadcast goes to any WDE that is configured to monitor the Broadcast DN...please check the Broadcast documentation
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