" /> CCA reporting does not match - Genesys CTI User Forum
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Author Topic: CCA reporting does not match  (Read 11827 times)

Offline kowari

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Re: CCA reporting does not match
« Reply #15 on: October 10, 2008, 12:31:48 AM »
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Thats exactly what I meant about understanding your call flow.  I was literally about to ask the question about target blocks as the description of the call flow didnt include it.

So, calls are NOT just on one VQ and you need to understand where they go and how they get there :)
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Offline CTIgem

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Re: CCA reporting does not match
« Reply #16 on: October 10, 2008, 01:02:19 PM »
I see.
Let me see what comes up with cleared calls.

Thanks.
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