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Offline Noufal

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Genesys Chat
« on: March 28, 2018, 08:17:55 AM »
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Dear Experts

Supervisor need to Agent's Chat Transcripts . How i can Make it possible . Can I send transcript to the mail or Can i see trascript like Speechminer ??


Regards
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Offline cavagnaro

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Re: Genesys Chat
« Reply #1 on: March 28, 2018, 01:59:38 PM »
Under UCS you have the whole chat transcript and you can access it via WDE under Interactions History or Contact tab.
You can also send it via email from a strategy


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Offline Noufal

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Re: Genesys Chat
« Reply #2 on: March 29, 2018, 05:30:54 AM »
Yes , i need to send via email. how can i do it ??
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Offline René

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Re: Genesys Chat
« Reply #3 on: March 29, 2018, 06:47:32 AM »
Check Universal Routing 8.1 Strategy Samples guide for details how to send chat transcript via email.

R.
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Offline Noufal

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Re: Genesys Chat
« Reply #4 on: March 29, 2018, 09:32:50 AM »
do we need any additional license than Chat ?

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Offline cavagnaro

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Re: Genesys Chat
« Reply #5 on: March 29, 2018, 11:13:07 AM »
No, only if you log an agent for email channel

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