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Offline gen_den

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Multiple Endpoints for Chat
« on: March 26, 2018, 05:12:58 PM »
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Hi Expert,

Is it possible to configure multiple endpoints for Chat? so that if suppose for a particular topic i can send Chat to one endpoint and for another topic to another endpoint?

As far as I understand in Chat only 1 endpoint is supported
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Offline cavagnaro

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Re: Multiple Endpoints for Chat
« Reply #1 on: March 26, 2018, 05:24:29 PM »
Jumm the end point applies when the chat interaction is created, URS has no work yet, URS is the one who can analyze the user fields...so no, you can't have 2 endpoints, what you can do in your strategy is to forward the IXN to another queue based on the criteria you need.

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Offline gen_den

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Re: Multiple Endpoints for Chat
« Reply #2 on: March 26, 2018, 05:29:26 PM »
Thanks Cav for Clarification :)
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