WDE Forwarding Calls, but know reporting in GI2

[stevealix]

We have an agent that is working remotely 1-2 days a week. Not really enough to warrant a tru work from home setup. She logs into WDE 8 and uses the Forward Interaction in the Voice channel. We were looking into the reporting and we believe we can see the queue calcuting the calls as Offered, but we do not see her "accepting" these calls a forward. I am not able to find any reporting on the forwarded calls. Anyone know how to find reporting on WDE Voice Channel forwarding?
Thanks

[Tambo]

doesn't look like it, I can only see this in our scripts.........

WHEN 1 then 'INTERNAL'
WHEN 2 then 'INBOUND'
WHEN 3 then 'OUTBOUND'
WHEN 4 then 'CONSULT'
WHEN 0 then 'UNKNOWN'
ELSE 'NOTINDICTIONARY' END as Direction

[hsujdik]

[quote author=stevealix link=topic=10948.msg49718#msg49718 date=1524083650]
We have an agent that is working remotely 1-2 days a week. Not really enough to warrant a tru work from home setup. She logs into WDE 8 and uses the Forward Interaction in the Voice channel. We were looking into the reporting and we believe we can see the queue calcuting the calls as Offered, but we do not see her "accepting" these calls a forward. I am not able to find any reporting on the forwarded calls. Anyone know how to find reporting on WDE Voice Channel forwarding?
Thanks
[/quote]

Try the metric "Not Accepted". It should include the "Forwarded" condition.

"Agent Dimension: The total number of times that customer interactions were redirected to another resource upon no answer by this agent or were otherwise not
accepted by this agent."

https://docs.genesys.com/Special:Repository/81ii_universe.pdf?id=ad44ce79-61c5-47b2-af96-a6a1790485e5