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Offline hasitha

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Screen recording could not generate with some agent ID's
« on: May 04, 2018, 04:30:06 AM »
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Hi All,

Just want check whether anyone of you experienced this issue that when we create new users , GIR could not generate screen recordings for them. But voice recordings are fine. As I checked , it looks like RWS could not recognized these users and return  Authentication failed as below.

* Closing connection #0
{"statusCode":20,"statusMessage":"Authentication failed: username and/or password is incorrect"}

If you have any idea , highly appreciate

Tnx,

Hasi
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Offline vjicecool

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Re: Screen recording could not generate with some agent ID's
« Reply #1 on: May 10, 2018, 03:25:09 PM »
Does this happen in all environments lab/stg?

was screen recording software loaded on desktops
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Offline Kubig

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Re: Screen recording could not generate with some agent ID's
« Reply #2 on: May 11, 2018, 05:22:00 AM »
Check whether the IRWS is configured as sync node and also if these persons exist on Cassandra level

Odesláno z mého D5803 pomocí Tapatalk

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