CHAT AGENT LIC ISSUE

[Noufal]

Experts ,

I have 10 Chat Agent LIC installed in the system but once i reach to 6 i cant login rest , it gives error in Workspace as say check out licesense ..

Kindly advice

[n3vek7]

And, what's in your license file ? 

My bet, 6 seat.
If not, look at the license options on the interaction server.

[Noufal]

in LIC file it 10  and option in interaction is 10

[cavagnaro]

Post it please and IXN logs showing the time where the error occurred

Enviado de meu E6633 usando o Tapatalk

[Noufal]

2018-04-25T15:13:54.890 Trc 30001 Starting in BACKUP mode, using dbid 167 for database operations
2018-04-25T15:13:54.983 Trc 30101 Starting license manager using group id '167'
2018-04-25T15:13:54.999 Std 07101 Feature 'ics_multi_media_agent_seat': 10 licenses checked out
[u][i][i]20[b]18-04-25T15:13:55.046 Std 07101 Feature 'ics_live_web_channel': 10 licenses checked out[/b][/i][/i][/u]
2018-04-25T15:13:55.109 Trc 06084 Configuration option set: 'settings':'registration-timeout' = '30'
2018-04-25T15:13:55.109 Trc 06084 Configuration option set: 'settings':'max-interactions-per-pull' = '100'
2018-04-25T15:13:55.109 Trc 06084 Configuration option set: 'settings':'max-interactions-per-snapshot' = '500'
2018-04-25T15:13:55.109 Trc 06084 Configuration option set: 'settings':'handling-timeout' = '180'
2018-04-25T15:13:55.109 Trc 06084 Configuration option set: 'settings':'routing-timeout' = '720'
2018-04-25T15:13:55.109 Trc 06084 Configuration option set: 'settings':'delivering-timeout' = '30'
2018-04-25T15:13:55.109 Trc 06084 Configuration option set: 'settings':'statistic-interval' = '5'

[cavagnaro]

Post the log snippet of the error occurance, not the license load...

[Noufal]

agents are configured for voice and chat .. and chat license is 10. if i cross 10 (chat +voice ) agent , i am  removing Agent login and Skill , but its not helping to reduce .
what else i need to remove to do not count agent in Chat license ?

[n3vek7]

[quote author=Noufal link=topic=10958.msg49934#msg49934 date=1527079464]
agents are configured for voice and chat .. and chat license is 10. if i cross 10 (chat +voice ) agent , i am  removing Agent login and Skill , but its not helping to reduce .
what else i need to remove to do not count agent in Chat license ?
[/quote]

It's the role that determines which media the agent will login when he connects. Remove the role for chat if you don't want to use it.