Forwarding to Mail

[Bob]

We have a strategy loaded for a CDN so that when the agents are both on a call, the call will queue for 'x' amount of time and then forward to voicemail. Everything is working fine except the voicemail bit. We can get the call to forward to mail, but it only accesses a voice mailbox to retrieve messages, and not leave them. Is there a way to program this in the strategy so that you can leave message? Right now, we had to forward the call to an unattended ACD, which in turn night call forwards to the mailbox.

[Vic]

Bob,

how are your forwarding to mailbox with URS? What function are you using?

[Bob]

We have a provider that does this by sending the call to placexxxx which is the ACD queue number. I don't know what function they would be using.

[Chris]

Is the CDN set up in the VSID table (this is for Meridian Mail...I don't know what you are using)? If so, what is it associated with?