This is an independently developed auditing, configuration management and license reporting tool for Genesys PureEngage. InProd helps you reduce downtime and speed up deployments by creating reusable changes.
High level features include:
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[li]Configuration auditing[/li]
[li]Rollback / revert changes[/li]
[li]License reporting for Enabled & Concurrent licenses[/li]
[li]Configuration management to duplicate/move changes between environments[/li]
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Having the capability to audit configuration changes of a software system reduces support costs, and greatly increases the ability to quickly restore technical issues. Genesys installations are no exception. Due to the complexity of the system, accidental configuration changes greatly increase per configuration user.
Auditing feature list
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[li]Tracks every Genesys configuration object and parameter[/li]
[li]Records the user, IP address, date, and time of the event[/li]
[li]Keeps an unlimited history of every object[/li]
[li]Revert change, restore to a point in time or even cherry-pick parameters[/li]
[li]Compare objects even if they are in a different Genesys environment (Dev vs. Prod)[/li]
[li]Interactive audit reporting which drills down to the individual change[/li]
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The license reporting feature provides enabled and concurrent agent based license reporting for Genesys and 3rd party products. Finally, the platform consumption for each business unit can be accurately reported on; allowing internal usage costs to be correctly allocated to the department consuming the service. Agents that service multiple departments have their consumption split evenly.
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License reporting feature list
[list]
[li]Enabled and concurrent license models[/li]
[li]Support for custom license definitions, not limited to Genesys products[/li]
[li]Business unit level reporting[/li]
[li]Intra day reports, 2 minutes behind real-time events[/li]
[li]Customisable report templates[/li]
[li]Report delivery available in HTML, Excel, CSV[/li]
[li]Multi-site support[/li]
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InProd moves beyond just configuration auditing - with the use of ‘changesets’, multiple changes can be packaged up and moved from a test environment into production with ease. Managing the deployment process and being able to easily roll back eradicates unnecessary costs and downtime.
Stop manual production deployments. Remove the effort of repeating similar changes.
InProd takes the headache out of managing multiple complex Genesys environments. It simplifies complex changes and reduces cost, complexity and risk.
Changeset feature list
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[li]Import changes or entire objects into a changeset[/li]
[li]Validate the change set to ensure it is not missing any dependencies before runtime[/li]
[li]Integration with Cyara for automated testing[/li]
[li]Automatically generate change control documentation from the changeset[/li]
[li]Enforce change control process with detailed permission structure[/li]
[li]The use of variables to define consistency which can differ between environments[/li]
[li]Ability to easily generate end-user web pages that expose complex Genesys changes, enforcing permissions, access controls and auditing. Stop giving team leaders GA access.[/li]
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For more information visit us at https://www.inprod.io or say hello at hello@inprod.io
