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Offline TheSailer

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Agent log on Cisco Phone
« on: August 23, 2018, 06:35:28 AM »
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The Cisco Phone is NOT connected, no monitoring possible in CCPulse but I can make a logged in with WDE.
The Agent are in ready state.
Is that normal or it's possible to send a info to the agent?
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Offline cavagnaro

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Re: Agent log on Cisco Phone
« Reply #1 on: August 23, 2018, 10:25:08 AM »
Maybe your agent is logged in as virtual agent. You need to check your TServer events, but sending events will work only via a valid DN device, otherwise no.
Something like logging into email. You don't have a real DN but a virtual one created at your place.


Enviado de meu E6633 usando o Tapatalk

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Offline Alexander

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Re: Agent log on Cisco Phone
« Reply #2 on: August 30, 2018, 12:10:21 PM »
logout-on-out-of-service

If the value is set to false, agents can log in at any time, regardless of the DN state.
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