" /> Filter creation - Genesys CTI User Forum
« previous next »
Pages: [1]   Go Down

Author Topic: Filter creation  (Read 1618 times)

Offline CASANOVA

  • Newbie
  • *
  • Posts: 42
  • Karma: 0
Filter creation
« on: October 14, 2018, 06:59:05 AM »
Advertisement
Hi All,

Can anybody please help me how to add a custom filter in interaction workspace options, i tried but it is not displaying in my interaction queue.

Thanks
Logged

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: Filter creation
« Reply #1 on: October 14, 2018, 07:13:19 AM »
Ermmmm show at least what you have done?

Enviado de meu E6633 usando o Tapatalk

Logged

Offline CASANOVA

  • Newbie
  • *
  • Posts: 42
  • Karma: 0
Re: Filter creation
« Reply #2 on: October 14, 2018, 07:51:56 AM »
Hi,

I have added a section named - Filtererror on IWS options and given the required values

I have added the same filtererror in the interaction workspace > options> interaction management filters.

The supervisor is having required privileges also.

Thanks.
Logged

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: Filter creation
« Reply #3 on: October 14, 2018, 08:22:38 AM »
And what options have you added?
Please detail as much as you can...


Enviado de meu E6633 usando o Tapatalk

Logged

Offline Kubig

  • Hero Member
  • *****
  • Posts: 2755
  • Karma: 44
Re: Filter creation
« Reply #4 on: October 15, 2018, 02:51:34 PM »
I think you are mixing up two things together:

- Filter for statistics
- Filter for Interaction Management

Please, post you IQ's management options to check them
Logged
Pages: [1]   Go Up
« previous next »