Author Topic: Workspace Web Edition Agent Desktop (Web Services and Applications)  (Read 113 times)

Offline Mr.T

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Has anyone ever installed it and made it run?

Offline genesysguru

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Re: Workspace Web Edition Agent Desktop (Web Services and Applications)
« Reply #1 on: January 14, 2019, 10:58:47 PM »
Yes

Marked as best answer by igtoth on January 15, 2019, 09:23:38 AM

Offline cavagnaro

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Re: Workspace Web Edition Agent Desktop (Web Services and Applications)
« Reply #2 on: January 14, 2019, 11:26:42 PM »
Now comes the mega reply: how? mine doesn't work? What did you do?




Offline Mr.T

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Re: Workspace Web Edition Agent Desktop (Web Services and Applications)
« Reply #3 on: January 15, 2019, 12:27:19 AM »
Now comes the mega reply: how? mine doesn't work? What did you do?

Are you mind reader?  ;D

followed the docs.genesys.com (https://docs.genesys.com/Documentation/HTCC/8.5.2/Dep/Welcome) still struggling . it runs once generates cloud.log, which I wasn't able to find any valuable information and new tries:

Jan 11 18:16:10 genesys2 systemd[1]: gws.service: main process exited, code=exited, status=1/FAILURE
Jan 11 18:16:13 genesys2 gws[3942]: . . . . . . . . . . . . . . . . . . . . . FAILED Fri Jan 11 18:16:13 -02 2019
Jan 11 18:16:13 genesys2 systemd[1]: gws.service: control process exited, code=exited status=1
Jan 11 18:16:13 genesys2 systemd[1]: Failed to start Genesys Web Services and Applications.
-- Subject: Unit gws.service has failed

any tips?

Offline cavagnaro

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Re: Workspace Web Edition Agent Desktop (Web Services and Applications)
« Reply #4 on: January 15, 2019, 12:32:59 AM »
Before that snippet? Any other task it was doing?


Enviado de meu SM-G9650 usando o Tapatalk


Offline Mr.T

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Re: Workspace Web Edition Agent Desktop (Web Services and Applications)
« Reply #5 on: January 15, 2019, 12:59:47 AM »
Before that snippet? Any other task it was doing?


Enviado de meu SM-G9650 usando o Tapatalk




first WARN:

Jan 11 18:15:53 genesys2 gws[3923]: 2019-01-11 18:15:53.349  WARN 3941 --- [ main] n.s.ehcache.config.ConfigurationFactory  : No configuration found. Configuring ehcache from ehcache-failsafe.xml  found in the cl

second WARN:

Jan 11 18:16:09 genesys2 gws[3923]: 2019-01-11 18:16:09.700  WARN 3941 --- [ main] ationConfigEmbeddedWebApplicationContext : Exception encountered during context initialization - cancelling refresh attempt: org.

next, I see a lot of:


Caused by: org.springframework.beans.factory.BeanCreationException: Error creating bean with name
Caused by: org.springframework.beans.factory.BeanCreationException: Could not autowire method


like:

Caused by: org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'org.springframework.security.config.annotation.configuration.ObjectPostProcessorConfigu

Caused by: org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'org.springframework.cache.annotation.ProxyCachingConfiguration': Injection of autowired


last one is:

Caused by: java.lang.IllegalStateException: externalApiUrlV2 must be present in server settings

but, externalApiUrlV2 was defined application.yaml

and exit:  Failed to start Genesys Web Services and Applications.



Offline Kubig

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Re: Workspace Web Edition Agent Desktop (Web Services and Applications)
« Reply #6 on: January 15, 2019, 02:39:16 AM »
Try to post entire log (debug level of course)
Genesys certified professional consultant (GVP, SIP, GIR and Troubleshooting)