Fetch agent details from IRD using agent EmployeeID

[genesyslearner]

Hi All,

Is there a possible way to fetch agent skills using IRD?
I have employee ID of the agent and i would like to fetch the list of skills of that particular agent in IRD.


Thanks

[cavagnaro]

Code: [Select]



AgentDataCfg =AgentProfile[UData['RTargetAgentSelected']]


varName = Cat[KVListGetStringValue[AgentDataCfg,'firstname'],' ',KVListGetStringValue[AgentDataCfg,'lastname']]




[/size]Here is a sample on how to get Last Name and First Name, skills info should be there too, just adapt it to your needs.
[/size]Of course you need to check URS logs to fully understand what is returned
[/size]