Author Topic: Genesys Stat Server HA  (Read 376 times)

Offline tomparker12

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Genesys Stat Server HA
« on: March 05, 2019, 10:19:35 PM »
Hi All,

I've got a stat server pair (warm standby), in my Stat Server options, i've got the 'allow-backup-connections' set to True as well as validated that Stat Server can write correctly to the SSBackup file.

The scenario is that 01 is running as Primary, 02 as Backup. If i fail 01 over to 02, the stats all stay happy and look good, however when i fail back from 02 to 01, the stats don't actually incremenent, they go back to the original stats prior to 01 being stopped.

Does anybody have any ideas about this/ how to get the pair to re-sync correctly once one of the apps come back up correctly?

Thanks,

Offline vmc

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Re: Genesys Stat Server HA
« Reply #1 on: March 06, 2019, 10:39:25 AM »
Upgrade and go hot standby

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Offline tomparker12

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Re: Genesys Stat Server HA
« Reply #2 on: March 07, 2019, 02:12:16 AM »
Great! So failover from 01 to 02 works and all stats stay the same, however when i failover back from 02 to 01 the stats are reset back to what 01 was prior to the failover (if that makes sense).

Offline Kubig

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Re: Genesys Stat Server HA
« Reply #3 on: March 08, 2019, 08:58:07 PM »
StatServer work only in WarmStandby mode - I would suggest to configure your StatServer HA pair with enabled option "accept-clients-in-backup-mode"
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Offline vmc

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Re: Genesys Stat Server HA
« Reply #4 on: March 09, 2019, 05:15:24 AM »
Starting with release 8.5.109, Stat Server supports Hot Standby redundancy for Stat Servers operating in high availability (HA) mode on Windows and Linux platforms.

Offline tomparker12

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Re: Genesys Stat Server HA
« Reply #5 on: March 14, 2019, 05:45:25 AM »
This was resolved by upgrading to the latest version of stat server IP_StatServer64_8511020b1 & amending the role from warm standby to Hot Standby  :)