GVP IVR Application can not be called from routing strategy using playapp block?

[IF]

Hi Kevin (again  ),

As I don't have logs from you, then you can compare with my working environment some things:
In your Resource Manager log, do you have entries similar to the following:

1) 2011-02-03 23:20:55.968 DBUG 00000000-00000000 4064 08500000 CCIMFGenericObject.cpp:794 utilAddTKVSection >> Read config kv pair [b](gvp.general.default-application=DefaultIVRApp)[/b].

2) 2011-02-03T23:20:56.374 Std 20141 NOTE 00000000-00000000 4064 0940040B convertToTenantObject >> [b]set Default IVR Profile [DefaultIVRApp][/b]

This second line is mandatory to exist somewhere in RM log so "GVP" knows which is the default IVR profile and not drop you all the time the "Matching IVR ...not found...".

Also, in your SIP Server log, does your entry for the VoIP Service look like the following:

01:57:02.343:(1) DN 'GVP_PlayAppButton',29, 2 changed
[118] dn = 'GVP_PlayAppButton' [b]type = VoIPService[/b] xtype = DN cfgtype = 29 [b]contact = '192.168.204.138:5060' [/b][b]service-type = 'application'[/b]
01:57:02.343:(1) dn = '[b]GVP_PlayAppButton' [TServer]: contact = '192.168.204.138:5060' service-type = 'application'[/b]

I assume also that you have created correctly the Resource Groups in GA Wizard (for MCP, GW and possibly CCP).

Which versions of Genesys components you have? You mentioned GVP 8.1, but which exactly? For example, depending always on the exact version, you might need (or not) to create manually connections between RM and managed resources. In other versions they are created automatically and in others they are needed only for specific reasons.
If you have version 8.1.2 and later then are you sure that you have framework 8.0.2/8.0.3 + SIP Server 8.0.3 or later (ok, I've played with it with much older versions but officially is not supported and you never know if the issue is there, especially if you ever use HMT environments). Finally, make sure that the sequence you start components is always SIP Server, then RM and then MCP/CCP.

If you have all the above then I suspect there is possibly any "typo" error somewhere in your configuration (like [b]"Contact"[/b] instead of [b]"contact"[/b], or any extra spaces in the end of any option like [b]"contact "[/b] instead of [b]"contact"[/b])?
Last resort of course is to raise SR with Genesys Support 

Kind Regards,
IF

[kevinwang]

Thank you very much, IF.Sorry for late response.
I checked the configurations you mentioned.
It looks like they're all correct.

My gvp verison is 8.1.310.xx
but my sip server version is 7.6.000.40, maybe I should upgrade sipserver to 8.0.

There is another thing I don't know if related to this issue, when I used wizard in cme to create a voice ove ip service DN, There is not a application in the service type drop list, I input 'application' manually, is that normal?

[IF]

Hello Kevin,

Last resort from my point of view is to raise a SR with Genesys (considering you have this option of course).
If it is easy for you then upload startup logs of RM and SIP Server (from startup) including just one call - it would be good to have a look.

To be honest I do everything stuff so I cannot answer your question. The only sure thing is that in the end you should have, in one way or the other, in your VoIP DN: Annex Tab>TServer>service-type=application

Kind Regards,
IF

[bublepaw]

Hey Kevin,

Try upgrading SIPS to at least 8.0.4. I remember I had similar issues with lower versions of SIPS

[OmarElhawary]

Hello Dears,
Actually i had the same issue i recieve below error in the standard RM logs:

2019-04-23T07:48:33.194 Std 20003 WARN 00000000-00000000 4290120000 0940020C Cannot find application matching DNIS: MediaServer try using default application in tenant [Environment]

im using 8.5 environment, and I'm calling the application by DID no in the play application block (app_id = DID), and only the default ivr profile is being played.

and i have it works with this way in another environment.

Your support is highly appreciated.

Regards,
Omar El-Hawary

[Kubig]

Did you configure the DID to IVR profile mapping?