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Author Topic: How to open CCPulse without opening a template  (Read 1357 times)

Offline Anja

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How to open CCPulse without opening a template
« on: June 13, 2019, 01:40:32 PM »
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First of all sorry for my newbie question, but havent been able to find the correct answer.

When I open CCPulse++ it always default opens the template we use for our big screens. But sometimes the template is broken and the I am not able to log in, the system just tells me that is shutting down.
Soooo... Is there someway it can open the system without opening the template, I allways have a backup to open instead.

Anyone?  ;D

Offline cavagnaro

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Re: How to open CCPulse without opening a template
« Reply #1 on: June 13, 2019, 06:13:53 PM »
What do you mean you can't login? Login where? What shuts down?
Why does the template could broke? Try to migrate to BIN format

Offline genesysnoob

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Re: How to open CCPulse without opening a template
« Reply #2 on: June 13, 2019, 11:11:26 PM »
Open the CCpulse app configuered in CME/GA
GO to options ->Workspace
change the WorkspaceAutoload to "false"

this will make you load blank ccpulse