Hi,
Solved, the issue was that the option use_agentid in URS was set to true, now, while routing to the target, AttributeOtherDN and ACCESS attributes use the extension instead of the agentid.
=========================Logs =============================
message RequestRouteCall
AttributeThisDN '904'
AttributeConnID 00bb02e1c374607f
AttributeOtherDN '1003'
AttributeExtensions [174] 00 08 00 00..
'CUSTOMER_ID' 'Resources'
'AGENT' 'B2B_6002'
'PLACE' 'Place_B2B_1003'
'DN' '1003'
'ACCESS' '1003'
'SWITCH' 'SIPSwitch'
'NVQ' 13
'TARGET' '?:SaveDeskTest > 0@StatServer_URS.GA'
AttributeRouteType 0 (RouteTypeUnknown)
AttributeReason [14] 00 01 01 00..
'RTR' 161
AttributeReferenceID 5103751
18:22:16.756 Int 04543 Interaction message "RequestRouteCall" received from 544 ("URS_Backup")
18:22:16.756 -- created: CRequest@4818330 RequestRouteCall-URS_Backup[544]/5103751
18:22:16.756:(1) SIPS:LOGBLOCK:BEGIN:REQUEST:[
18:22:16.756 +++ CIFace::Request +++
-- new invoke
-- thisCall by party
Parsed: RequestRouteCall
From: URS_Backup[544]/5103751
Numbers: +<904> +<1003>
Calls: 48274f0:1 none
Parties: 904.5e28768-48274f0:1
none
Status: parsed:1 queued:0 sent:0 acked:0 preevent:0 event:0 context:0 transferred:0
-----
-- validate
-- state check: ok
CIFace: Sent CRequest@4818330 RequestRouteCall-URS_Backup[544]/5103751
-- aTmCall 00bb02e1c374607f SetCause: Distributed to 1003
FinishRequest CRequest@4818330 RequestRouteCall-URS_Backup[544]/5103751
IFace stats: q=0 s=0
-- complete
-- NAData ClRq removed
TNAEmulator::NotifyBackup()
@18:22:16.7560 [BSYNC] Trace: Send to backup (SIPServer8) [584]:
message EventUserEvent
attr_#1005 0
attr_#1004 756
attr_#1003 1562606536
attr_#1002 629542
attr_#1001 5
attr_#1000 131072
AttributeAgentWorkMode 0 (Unknown)
AttributeAgentStateReasonUnused 1
AttributeThisDN '904'
@18:22:16.7560 [BSYNC] Trace: Sent
18:22:16.756 SIPCONN(+212617465810): re-invite-called-initiated
18:22:16.756:(1) transfer re-INVITE
18:22:16.756 SIPCONN(1003): set monitor 0625c218, 0651989c
18:22:16.756:(1) SIPCALL(28769): add party '1003'
-- created party_info_tspp 580f0e0
-- created aTmParty 5e28620
SetRole: Destination for 1003.5e28620-48274f0:1
-- AddParty to 48274f0: 1003.5e28620-48274f0:1 after 904.5e28768-48274f0:1
CreateParty new internal: 1003.5e28620-48274f0:1
18:22:16.756:(1) Call 28769 dn 1003 SetPartyId 84060
18:22:16.756:(1) SIPTR(427758): Begin step 0 - SipTransactionTransferCall(427759)
18:22:16.756 SIPCONN(1003): re-invite-null
18:22:16.756:(1) SipDialog: set monitor 0625c28c
18:22:16.756 SIPCONN(1003): main dialog 0 created
18:22:16.756 SIPCONN(1003): Local contact: '<sip:+212617465810@10.80.104.28:5060>'
18:22:16.756 SIPCONN(1003): InitiateDialog: preparing a 3pcc request
18:22:16.756:(1) add party '1003' state
@18:22:16.7560 [BSYNC] Trace: Send to backup (SIPServer8) [584]:
message EventUserEvent
attr_#1005 0
attr_#1004 756
attr_#1003 1562606536
attr_#1002 629543
attr_#1001 1
attr_#1000 131072
attr_#15999 0
attr_#16000 1
attr_#16500 [81] 31 3d 31 0d..
AttributeUserEvent [16099]
@18:22:16.7560 [BSYNC] Trace: Sent
18:22:16.756:(1) HA:MESSAGE:TYPE[2]: SYNCED
18:22:16.756:(1) SIPDLG[106134]: register TRN[527276]
18:22:16.756:(1) SIPDLG[106134]: TRN[527276] flags set to 0x6
18:22:16.756:(1) Sending [588,UDP] 1013 bytes to 10.180.90.27:5060 >>>>>
INVITE sip:1003@10.180.90.27:5060 SIP/2.0
From: 212617465810 <sip:+212617465810@10.80.104.28:5060;transport=udp;user=phone>;tag=7DCB9B93-2BD5-43E7-9DA1-A2C7562E395C-211255
To: <sip:904@10.80.104.28:5060>
Call-ID: 614E4CF2-F0CC-4DDC-85CE-80CB88F9053F-173249@10.80.104.28
CSeq: 1 INVITE
Content-Length: 195
Content-Type: application/sdp
Via: SIP/2.0/UDP 10.80.104.28:5060;branch=z9hG4bK7493D4E2-062A-4194-8AB4-5969CABC56AB-362865
Contact: <sip:+212617465810@10.80.104.28:5060>
X-Genesys-CallInfo: routed
Allow: ACK, BYE, CANCEL, INFO, INVITE, MESSAGE, NOTIFY, OPTIONS, PRACK, REFER, UPDATE
P-Charging-Vector: icid-value=mgcf--20190708172253-100020101100000121766
Max-Forwards: 67
X-Genesys-CallUUID: GFDJGTBQ4L7JNEODGA953079E0000S31
Session-Expires: 1800;refresher=uac
Min-SE: 90
Supported: uui,timer
v=0
o=- 1563472567 1 IN IP4 10.104.76.4
s=SBC call
c=IN IP4 10.104.76.4
t=0 0
m=audio 43432 RTP/AVP 8 18 101
a=sendrecv
a=ptime:20
a=rtpmap:101 telephone-event/8000
a=fmtp:18 annexb=no
18:22:16.756:(1) SipDialog: event SEND_INVITE, t=527276, s=2, r=7, m=0625c28c
18:22:16.756 SIPCONN(1003): HandleSipDialogEvent(SEND_INVITE) - filtered
18:22:16.756 SIPCONN(1003): sdp state SDP_STATE_NULL, event SDP_OFFER_SENT
18:22:16.756 SIPCONN(1003): new sdp state SDP_OFFER_SENT, event SDP_OFFER_SENT
18:22:16.756 --- CIFace::Request ---
18:22:16.756:(1) 18:22:16.756:(1) SIPS:LOGBLOCK:END:REQUEST:]
18:22:16.756:(1) SIPS:LOGBLOCK:BEGIN:SIPDATA:[
18:22:16.756:(1) Received [588,UDP] 555 bytes from 10.180.90.27:5060 <<<<<
SIP/2.0 180 Ringing
From: 212617465810 <sip:+212617465810@10.80.104.28:5060;transport=udp;user=phone>;tag=7DCB9B93-2BD5-43E7-9DA1-A2C7562E395C-211255
To: <sip:904@10.80.104.28:5060>;tag=2F763707-0333-4629-A945-6C5FBF072C2E-5
Call-ID: 614E4CF2-F0CC-4DDC-85CE-80CB88F9053F-173249@10.80.104.28
CSeq: 1 INVITE
Via: SIP/2.0/UDP 10.80.104.28:5060;branch=z9hG4bK7493D4E2-062A-4194-8AB4-5969CABC56AB-362865;received=10.80.104.28
User-Agent: Genesys-SIPendpointSDK/9.0.010.04 (Windows 10.0.17134)
Contact: <sip:1003@10.180.90.27:5060>
Content-Length: 0
18:22:16.756:(1) SipDialog: event CALLING_RESPROV, t=527276, s=2, r=5, m=0625c28c
18:22:16.756 SIPCONN(1003): HandleSipDialogEvent(CALLING_RESPROV)
18:22:16.756 SIPCONN(1003): Capabilities 60013f
18:22:16.756 SIPCONN(1003): reliable=0
18:22:16.756 SIPCONN(1003): store remote content
18:22:16.756 SIPCONN(1003): skip SDP pocessing [0/SDP_OFFER_SENT]
18:22:16.771:(1) routing dialog '84059' terminated
18:22:16.771 -- thisCall by party
18:22:16.771 SetContext: for party 904.5e28768-48274f0:1
18:22:16.771 +++ CIFace::Event +++
